Widerrufsrecht

Returns We have a 30‑day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which it was received: unworn or unused, with tags, and in its original packaging. Proof of purchase is required.

To start a return, please submit a request through our store’s contact page: 👉 https://ellesky.myshopify.com/pages/contact

If your return is approved, we will provide a prepaid return shipping label along with instructions on how and where to send your package. Items returned without an approved return request will not be accepted.

For any questions about returns, please reach out through our contact page: 👉 https://ellesky.myshopify.com/pages/contact


Damages and Issues

Please inspect your order upon delivery and contact us immediately through our store’s contact page if your item is defective, damaged, or incorrect. We will evaluate the issue and make it right.


Exceptions / Non‑Returnable Items

Certain items cannot be returned, including:

  • Perishable goods (food, flowers, plants)

  • Custom or personalized items

  • Personal care items (beauty products)

  • Hazardous materials, flammable liquids, or gases

If you have questions about a specific item, please contact us through our store’s contact page.

Sale items and gift cards are non‑returnable.


Exchanges

The fastest way to receive the item you want is to return the item you have. Once your return is accepted, you may place a new order for the replacement item.


European Union 14‑Day Cooling‑Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason. Items must be in the same condition in which they were received, unworn or unused, with tags, and in original packaging. Proof of purchase is required.


Refunds

Once we receive and inspect your return, we will notify you of approval or denial. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card company may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us through our store’s contact page: 👉 https://ellesky.myshopify.com/pages/contact