Shipping policy
Order Processing Times
All orders are processed within 3 business days. Business days do not include weekends or holidays.
If we experience a high volume of orders, processing times may be delayed. If there is a significant delay in shipping your order, we will notify you through the contact information provided at checkout.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
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Standard Shipping: 5–10 business days
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Expedited Shipping: 2–4 business days
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International Shipping: 7–21 business days
Delivery times are estimates only and are not guaranteed. Once your order has shipped, you will receive a confirmation email with tracking information (if available).
Shipping Carriers
We ship using major carriers such as USPS, UPS, and FedEx. The carrier used for your order will depend on your location, shipping method selected, and product type.
Shipment Confirmation & Tracking
You will receive a shipment confirmation email once your order has shipped. This email will include your tracking number when applicable.
Customs, Duties & Taxes
Elle J. Sky is not responsible for any customs fees, import taxes, or duties applied to your order. All fees imposed during or after shipping are the responsibility of the customer.
Lost, Delayed, or Damaged Packages
Elle J. Sky is not liable for packages that are lost, delayed, or damaged in transit. Once an order is transferred to the shipping carrier, responsibility for delivery lies with the carrier.
If your package arrives damaged, please contact us through our store’s contact page within 48 hours of delivery so we can assist you: 👉 https://ellesky.myshopify.com/pages/contact
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
If you need to update your shipping address, please contact us immediately through our contact page. Address changes cannot be guaranteed once an order has been processed.
International Shipping
We offer international shipping to select countries. Shipping rates and delivery times vary by destination.
Please note that international shipments may be subject to customs delays outside our control.
Order Not Received
If your tracking number shows your package as delivered but you have not received it, please:
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Check with neighbors or household members
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Verify the shipping address on your order
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Contact the carrier directly
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If still unresolved, contact us through our store’s contact page
👉 https://ellesky.myshopify.com/pages/contact
Contact Us
For questions about this Shipping Policy, please reach out through our contact page: 👉